Common Questions About Our Terms
Our terms prohibit duplicate accounts. If we detect more than one account per person, we'll merge or close the secondary ones and may hold withdrawals pending review. Use one verified email and payment method per account. If you need a fresh account, contact support to close the old one first.
No. Your deposit method must be registered in your name. We verify deposits against your account identity. Using another person's DANA, OVO, GoPay, QRIS or bank account violates our terms and may result in account suspension and forfeiture of funds.
Most withdrawals to DANA, OVO, GoPay or QRIS clear within 1 hour. Bank transfers may take 1-2 business days. Processing time depends on your bank and payment provider. Check your withdrawal status in Account History; if it's delayed beyond 4 hours, contact support with your transaction ID.
Change your password immediately, then contact our support team via live chat or email with details of the suspicious activity. Provide your username, the transaction date, and any unauthorised withdrawal amounts. We'll freeze your account, investigate the breach and work to recover funds if eligible.
Yes. You can close your account anytime in Settings under Account Closure. Any remaining balance will be withdrawn to your verified payment method within 3 business days. Closed accounts cannot be reopened — opening a new account requires a fresh signup and verification.
Bonus abuse includes rapid deposit-and-withdrawal cycles to extract bonus funds, using multiple accounts to claim the same offer, or placing extremely low-odds bets to meet playthrough requirements quickly. If we detect abuse, we may void the bonus, reclaim related payouts and suspend your account for review.
Your payout is calculated based on the odds of the game or bet you placed, your stake amount and the outcome. Slot spins and table rounds are determined by the game provider's random number generator. Live tables show real-time odds from dealers. All calculations are final once the round closes.
